Play With Santa

Privacy Policy

Last Updated: December 22, 2024

1. Information We Collect

When you use Santa Call, we collect information you provide directly to us, including:

  • Contact Information: Your name, email address, and phone number.
  • Child Information: Your child's name, age, and interests (used solely to personalize the Santa call experience).
  • Payment Information: Processed securely through Stripe. We do not store credit card details on our servers.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Generate personalized audio content for Santa calls
  • Process transactions and send related information
  • Send promotional communications (with your consent)

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

  • To trusted third-party service providers who assist us in operating our service (Stripe for payments, Twilio for phone calls, ElevenLabs for voice generation)
  • When required by law or to protect our rights

4. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

5. Call Recordings

If you purchase the recording add-on, the generated audio content will be stored securely and accessible only to you via a private link. Recordings are retained for 1 year unless you request earlier deletion.

6. Children's Privacy

Our service is intended for parents/guardians to purchase on behalf of their children. We do not knowingly collect personal information directly from children under 13 without parental consent.

7. Your Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Request deletion of your personal data
  • Opt-out of marketing communications

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at: support@playwithsanta.com